Q Why is organizational structure important to management? Explain (1) organizational structure (1) centralization (2) formalization (3) tall structures (3) flat structures (4) functional structures (4) divisional structures (5) mechanistic structures (5) organic structures (6) matrix organizations (6) boundaryless organization (7) modular organization (8) strategic alliances What is organizational change? Why do organizations change? Explain reasons for organizational change workplace demographics technology globalization changes in market conditions and consumer preferences growth poor performance Explain resistance to change (1) active resistance (2) passive resistance (2) compliance (3) enthusiastic support WHY DO PEOPLE RESIST CHANGE? (4) disrupted habits (4) personality (5) feelings of uncertainty (5) fear of failure (6) personal impact of change (6) prevalence of change (7) perceived loss of power (8) is resistance to change always bad? Explain how to execute change effectively UNFREEZING (1) communicate a plan for change (1) develop a sense of urgency (2) build a coalition (2) provide support (3) allow employees to participate EXECUTING CHANGE (4) continue to provide support (4) create small wins (5) eliminate obstacles REFREEZING (6) publicize success (7) reward change adoption (8) embracing continuous change What is organizational culture and why is it important to managers? Explain (1) assumptions (2) examples of organizational assumptions (3) values (4) examples of organizational values (5) artifacts (5) examples of organizational artifacts (6) strong culture (7) subcultures (8) counterculture Explain dimensions of culture (1) innovative cultures (2) aggressive cultures (3) outcome-oriented cultures (4) stable cultures (5) people-oriented cultures (6) team-oriented cultures (7) detail-oriented cultures (7) service culture (8) safety culture How are cultures created and maintained? (1) founder’s values (2) industry demands (3) attraction - selection - attrition (4) onboarding (5) formal orientation program (6) mentor (7) leadership (8) reward systems Explain (1) what are some signs of organizational culture? HOW DO CULTURES CHANGE (2) creating a sense of urgency (3) changing leaders and other key players (4) role modeling (5) training (6) changing the reward system (7) creating new symbols and stories (8) why does culture need to change? How do you learn about a company's culture before you join do your research observe the physical environment read between the lines reflect on how you are treated ask questions listen to your gut?